Discover
1–2 weeksWe learn the operation before we propose anything.
We sit with the people who do the work and map how it actually happens — including the workarounds nobody documents. The output is a shared, written understanding of the current state and an honest view of where software will and will not help.
- Current-state process map
- Prioritised opportunity list
- Scope, assumptions and constraints
- Fixed-scope proposal and estimate

